Delivery & Lead Time

Delivery Fees
The shipping cost to different cities can be found on each product page, this is an estimate based on a single product. The final shipping may vary dependin...
Mon, 4 Jul, 2022 at 12:09 PM
How long will a order take to arrive
We aim to hand your order to courier/transport company as soon as possible, and the general process time is as below:   Auckland Destinations Within ...
Mon, 4 Jul, 2022 at 12:13 PM
How to track my order?
Once we processed your order, you will receive an email notification including the carrier who is handling your order with corresponding tracking number(s),...
Mon, 4 Jul, 2022 at 12:17 PM
My order not yet shipped?
There are a few reasons on why your order still not have been shipped: Payment not received  If you are paying by bank deposit/internet banking it is poss...
Mon, 4 Jul, 2022 at 12:19 PM
My order arrived missing cartons
  It’s possible that the rest of cartons are still in transit with carrier, so please always double check your tracking notification to see how many trac...
Mon, 4 Jul, 2022 at 12:19 PM
My order arrived damaged
If an item you have ordered has arrived damaged, please contact us lodge a Warranty Claim online as soon as possible. We will advice you on how best to proc...
Mon, 4 Jul, 2022 at 12:21 PM
My order has shipped but wasn’t delivered
If your order has shipped but has not been delivered, please first track your order status, the tracking number has been emailed to you. If you are a regist...
Mon, 4 Jul, 2022 at 12:26 PM
Do you offer combine shipping?
  Unfortunately, we can not combine shipping at the stage due to size and weights difference, as well as its shapes. In general, the shipping is charge...
Tue, 16 Aug, 2022 at 11:12 AM
Can I have discount on Shipping?
Unfortunately, our shipping cost is charged by 3rd party companies, and due to the nature of our products, mainly furniture, they are quite large in size a...
Tue, 19 Jul, 2022 at 12:59 PM