If your order has shipped but has not been delivered, please first track your order status, the tracking number has been emailed to you. If you are a registered customer from us, this information can also be found at “My Order”
If the tracking for your order indicates that it has been delivered but you are unable to find it, you can contact the carrier directly or alternatively, contact us and we will lodge an investigation with the carrier on your behalf.
Please note, the standard delivery service provided is non-signature required, if you are concerned about your item being left unattended, we recommend you contact us to arrange “signature required” service and additional charge applies. Regrettably, neither Treasurebox nor our carriers are able to refund or replace items that have been stolen, damaged, or lost after being successfully delivered to your property.