There are a few reasons on why your order still not have been shipped:
Payment not received
If you are paying by bank deposit/internet banking it is possible that we have not yet received your payment. It generally takes 1-2 business days for a bank deposit to reflect in our system, and please double-check that you have included your order number as payment reference so that we could correctly reconcile your order to prevent further delays.
There is problem with your delivery address Cassie
If your delivery address is rural or sometimes out of town, we would normally get in touch with in 2 business days for confirmation before we could process your order.
Your purchase contains pre-order/made to order item(s)
Typically, pre-orders or made-to orders are not available until shipment are in transit to our warehouse and we have an estimated delivery window (turnaround time) that displayed on each product page. Please check it out carefully before purchasing.
If your order contains both in-stock items and pre-order items, we will hold your order until all items you ordered are available. If you would like a stocked item sooner, we advise you place a separate order.
Please note: Estimate date of dispatch are subject to changes. As a result, we cannot liable for any changes to dispatch date or pre-order windows advertised.
You’ve selected Pickup from Auckland Store as your shipping method
If you’ve selected Pickup, we are expecting you to collect your order from our pickup centre.
If you would like to get your order delivered, please get in touch with us. Delivery fees applies.
We are processing your order
The general processing time for a complete order will be 1-2 working days.
Please kindly allow an extra day after a huge sale or peak seasons such as Easter, Christmas etc.
Further information required
It’s possible that we may have contacted you for information or are trying to confirm something prior to dispatch. Please check you spam or junk folders to ensure you haven’t missed any important emails.
If you cannot find the reason your order is being held up from above, or are still concerned about the status of your order, please do not hesitate to contact us, we would be more than happy to help