Orders & Payments

FAQs about your order and payment

Can I cancel my order?
If you need to cancel your order for any reason, please get in touch with us as soon as possible  We will do our best to honor your request however, we can...
Mon, 4 Jul, 2022 at 11:14 AM
Can I make changes of my order?
If you would like to make changes for a confirmed order that includes adding/removing of items, exchanging to another item, changing your delivery address, ...
Mon, 4 Jul, 2022 at 11:21 AM
Can I track my order status?
If you are a registered customer from us, you can simply check your order history and order status from “My account” If you did not sign in/register when p...
Mon, 4 Jul, 2022 at 11:24 AM
Best Price Guarantee, how does a Pre-Order work?
One of the greatest advantages of shopping with us is to pre-order a product before they’re arriving in New Zealand to ensure you have your favorite  item ...
Mon, 4 Jul, 2022 at 11:30 AM
What payment type can I use to make a purchase?
We accept variety payment method to make your purchase from us quick and easy. In store: Visa/Master Card Cash/EFTPOS Gem Online: Bank Deposit and ...
Mon, 4 Jul, 2022 at 11:31 AM
How can I be sure that I have made my purchase correctly?
An order confirmation email will be sent to your email once you placed an order, remember to check your spam if you did not receive one.
Mon, 4 Jul, 2022 at 11:31 AM
Finance Options
Here at Treasurebox, we want to help each of you to find the finance options that best to suits your situations. We are offering an extensive range of finan...
Mon, 4 Jul, 2022 at 11:51 AM
Assembly Services
Treasurebox's Assembly Service can build your furniture up for you, no matter how complex the furniture is! Our products are specifically designed to b...
Mon, 18 Jul, 2022 at 5:07 PM
How to tell if a Product is In-Stock
95% of our product sold online is currently in-stock, hence you can buy and pick it up straight away at most of the times. There are exceptions wh...
Tue, 19 Jul, 2022 at 12:54 PM