If you would like to make changes for a confirmed order that includes adding/removing of items, exchanging to another item, changing your delivery address, providing delivery instructions etc. please contact us as soon as possible once you’ve made an order.
Again, we will do our best to accommodate your request, but no guarantee given that this will be always possible. Once your order has been fully processed and packed, or where an order has been handed over to the courier, we will not be able to make any changes. It would be much more efficient for you to contact the courier company directly to redirect your parcel or leave any delivery instructions. Find out our courier partner from below '
Courier Post: www.nzpost.co.nz/tools/tracking
Post Haste: www.posthaste.co.nz/tracktrace.html#ABarCode (Bar Code Section)
Mainfreight: www.mainfreight.com/en-nz/auckland-mainfreight-2home
Transfervans(Auckland Metro): Individual Tracking and Text Message will be sent to you